Frequently Asked Questions
General Questions
What areas do you serve?
We currently provide residential cleaning in Boston, Massachusetts and Portland, Maine, along with nearby neighborhoods.
Boston Area: South Boston, South End, Jamaica Plain, Brookline, Dorchester, and Cambridge
Portland Area: Portland, South Portland, Cape Elizabeth, Scarborough, Falmouth, Cumberland, Yarmouth, Windham, and Westbrook
If you’re close by but don’t see your neighborhood listed, reach out and we’ll do our best to accommodate.
Do you bring your own cleaning supplies?
Yes! We bring everything needed, including a Miele HEPA-filter vacuum and our own handcrafted, non-toxic products, so you don’t need to worry about a thing.
Are your cleaning products safe for pets and children?
Absolutely. We exclusively use non-toxic products that are safe for families and pets, delivering a deep clean without harsh chemicals or overwhelming fragrances.
Do i need to be home during the cleaning?
No. Many clients prefer to come home to a freshly cleaned space, while others choose to be there. Whatever you’re most comfortable with works for us. We’ll follow your entry and lock-up instructions.
What should I do with my pets during the cleaning?
We love pets and are happy to work around them. For pets who are more sensitive, you may prefer to keep them in a separate space. We’ll accommodate whatever makes your pet most comfortable.
Will I have the same cleaner each visit?
Yes. We assign one trusted cleaner to your home for consistency and peace of mind. Whether it’s a one-time deep clean or a weekly recurring visit, you can expect the same friendly face each time.
Are YOU FULLY Insured?
Yes. We’re fully insured and bonded for your peace of mind, and all of our cleaners are background checked and trained to care for your home with professionalism and respect.
Booking & Pricing
How much do your services cost?
Pricing depends on the size of your home, the type of service you need, and any add-ons requested. Since every home is different, we provide custom quotes tailored to your specific needs. Request your personalized quote here.
How do I book a cleaning?
For new clients, we schedule appointments after providing a customized estimate based on your home and cleaning needs. To get started, complete our form, email us, or give us a call. We’ll walk you through your options, provide a quote, and find a time that works for you.
If you’re a recurring client, simply email [email protected] or give us a call to schedule your next cleaning.
What happens after I book my first cleaning?
Once your first cleaning is scheduled, you’ll receive a confirmation email with the date and time. Your cleaner will arrive with everything needed, no prep is required.
How many cleaners will be in my home?
We prefer to send one cleaner whenever possible. This approach allows us to provide a personalized cleaning experience and build long-term relationships with our clients. For larger homes or deep cleans, we may send two cleaners to ensure efficiency and thorough service.
Am I required to tip my cleaner?
Gratuities are never required, but always appreciated. 100% of tips go directly to the cleaner working in your home. Tips can be added electronically through your invoice or given in person.
What if I need to reschedule or cancel my appointment?
We understand that plans change. Please provide at least 48 hours' notice if you need to cancel or reschedule to avoid a cancellation fee. Cancellations made with less than 24 hours' notice will incur a $150 fee. If you need to make changes to your appointment, please reach out as soon as possible.
Still Have Questions?
We’re happy to help. Email us at info@castleislandcleaning or call us at (617) 459-5226.